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FREE Shipping Over $100 In Australia | Shop Crystals

SHIPPING POLICY

Celestial Stones offers fast and reliable shipping to ensure that you receive your order as quickly as possible. We understand how important it is to receive your crystals in a timely manner and we strive to make the shipping process as hassle-free as possible. This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered through our website. By placing an order with us, you agree to the following:

 

Order Processing and Fulfillment: 

Celestial Stones offers next business day shipping after order confirmation, excluding weekends and public holidays.

We offer shipping within Australia and internationally, with options for both Standard and Express shipping. 

In case of any unforeseen circumstances or delays in processing, we will notify you promptly via the contact information provided during the checkout process. Please ensure that the shipping address provided is accurate and complete. Celestial Stones will not be responsible for any delays or delivery issues arising from incorrect or incomplete address details.

In addition to fast shipping, we are committed to using eco-conscious packaging materials and practices whenever possible. This includes using recycled and biodegradable materials, avoiding excess plastic, promotional products and minimising packaging waste.

If you have any questions or queries, please email us at support@celestialstones.com.au

 

Shipping Methods and Timeframes: 

Celestial Stones offers several shipping options using Australia Post, including standard and express shipping. The available shipping methods and their estimated delivery timeframes will be displayed during the checkout process.

Please note that the estimated delivery timeframes provided are approximate and may vary due to factors beyond our control, such as carrier delays, customs clearance, or adverse weather conditions.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the progress of your delivery.

 

Shipping Rates and Fees: 

Shipping rates are flat rate for both Australia and International orders. The applicable shipping charges will be displayed during the checkout process.

For international orders, any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer and may be collected upon delivery. We recommend checking with your local customs office for more information on potential charges.

 

Approximate Delivery Time Frame Within Australia Once Fulfilled -

  • Express Post: 1 - 5 Business Days or more
  • Standard Post: 3 - 10 Business days or more

 

Shipping Rates In Australia - 

Standard Parcel Post for purchases under $100 $10.95

Express Post - $15.00

FREE shipping applies to all orders within Australia over $100

We recommend adding Signature On Delivery on your orders ($2.95) for safety if by chance you aren't home when your parcel arrives.

 

Track Your Order -

Once your order has been dispatched, you will receive a shipment notification email, which will have your tracking number, and can then be can be tracked through Australia Post, link below.

https://auspost.com.au/mypost/track/#/search

If you cannot find your shipment notification, be sure to check Junk/Spam folders as they can sometimes be hidden there.

Please allow up to 24 hours after for tracking to be updated and visible. 

If you have any questions about our shipping policy or need assistance with tracking your order, we are always available to help.

 

Lost or Damaged Packages:

In the rare event that your package is lost or damaged during transit, please contact us at support@celestialstones.com.au as soon as possible. We will work with both you and Australia Post to investigate the issue.

Please note that we are not liable for any lost or stolen packages confirmed as delivered to the shipping address provided by the customer. It is recommended to add sign on delivery to your order. 

 

We reserve the right to modify or update this Shipping Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website. It is your responsibility to review the Shipping Policy periodically for any changes.